IT Support Technician

JOB TITLE:
IT Support Technician

DEPARTMENT:
Administrative Staff

JOB STATUS:
Full-time

SUPERVISOR:
Director, Technology Services

EFFECTIVE DATE:
August 11, 2025

APPLY HERE

Biblical Principles and Expectations:

All employees proclaim the Gospel of Jesus Christ through their employment, thereby furthering CVCA’s mission to Educate and Cultivate Servants for Christ.

Ministry Overview:

Cuyahoga Valley Christian Academy is a non-profit ministry dedicated to Educating and Cultivating Servants for Christ. We are a middle and senior high school committed to high academic standards. Our biblically integrated, college-preparatory curriculum is delivered by a dedicated staff of Christian professionals committed to teaching from a biblical worldview and philosophy. We are committed to providing our students with experiences that will foster in them a servant’s heart, including extra-curricular activities, inter-scholastic athletics, music, theater, short-term mission trips, and numerous service opportunities. CVCA aims to create a Christian school community characterized by transforming relationships that produce a lived-out faith in the lives of our students, faculty, and staff.

Ministry Requirements:

  • Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
  • Faithfully upholds CVCA in prayer
  • Participates in Chapel as schedule permits
  • Demonstrates behavior aligned with CVCA’s Mission Statement, Statement of Faith, Core Values, policies, and expectations
  • Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Job Summary:

This position is responsible for providing technical assistance on computer systems and serves as the first point of contact for staff, faculty and students who need technical assistance.

Essential Duties and Responsibilities:

  • Set-up, inventory, and disperse Chromebooks, computers, and technology
  • Maintain Chromebooks, including, but not limited to:
    • Resolving issues with user accounts and functionality with Chromebooks
    • Identifying and resolving physical issues either by part replacements, utilizing warranty services, or notifying other technology staff about an issue that needs to be resolved if assistance is needed
  • Maintain Windows computers, including, but not limited to:
  • Resolving issues with user accounts and functionality with Windows computers
  • Identifying and resolving physical issues either by part replacements, utilizing warranty services, or notifying other technology staff about an issue that needs to be resolved if assistance is needed
  • Act as the first point of contact for user support
  • Organize, manage, and facilitate content filtering for student Chromebooks
    • Work with the administration to cultivate better device usage
    • Restrict access to non-academic content
  • Provide day-to-day technical support to all users
  • Implement the delivery of PC hardware, peripherals, and computers
  • Identify problems and provide information in a variety of methods to help users troubleshoot problems
  • Assist users via individual appointments or develop and make available “cheat sheets”
  • Support the use of G Suite and MS Office programs
  • Provide backup coverage for other members of the Tech Office as needed
  • Other duties as assigned

Knowledge, Skills, and Abilities:

  • Strong communication skills
  • Strong interpersonal skills to assist non-technical individuals with technical issues
  • Strong commitment to end-user support
  • Detail-oriented
  • Demonstrate initiative and willingness to learn
  • Be technically competent and experienced
  • Time management skills and the ability to adapt to changing priorities
  • Ability to work independently
  • Willingness to learn and keep current on technology changes

Education and Experience:

  • Relevant technical training or an Associate Degree
  • A+ (Desired)
  • 1-3 years related experience (Desired)
  • Network troubleshooting (wiring, switches, ports) (Desired)

Working Conditions and Physical Demands:

  • Work is typically performed in a conventional office environment
  • Extended work hours may be required on occasion
  • Use fingers to grasp, move, or assemble small objects
  • Use one or two hands to grasp, move or assemble objects
  • Bend, stretch, twist or reach out

About CVCA:

Cuyahoga Valley Christian Academy, founded in 1968, is a private, college-preparatory, non-denominational Christian middle and high school that seeks to Educate and Cultivate Servants for Christ. Students meet rigorous admissions standards both academically and spiritually. CVCA’s 1,170 students, of whom 20% represent minority populations, come from a nine-county area. Our facilities include state-of-the-art technology, seven science labs, Innovation Lab, a 31,000 square-foot fieldhouse and competition gymnasium, a 600-seat chapel/auditorium, and 70 acres of sports facilities, including a turf stadium and all-weather track. CVCA is fully committed to maintaining an ethnically/culturally diverse faculty and student body within a biblical community.