IT Support Technician

The Position:

Cuyahoga Valley Christian Academy is seeking an IT Support Technician. This position is responsible for providing technical assistance on computer systems and serves as the first point of contact for staff, faculty, and students who need technical assistance.

This is a full-time position that reports directly to the Director of Technology Services.

Ministry Overview:

Cuyahoga Valley Christian Academy is a non-profit ministry that is dedicated to Educating and Cultivating Servants for Christ. We are a middle and senior high school committed to high academic standards. Our biblically integrated, college-preparatory curriculum is delivered by a dedicated staff of Christian professionals. We are committed to teaching from a biblical worldview and philosophy. We are committed to providing our students with experiences that will foster in them a servant’s heart, including extra-curricular activities, interscholastic athletics, music, theater, short-term mission trips, and numerous service opportunities. CVCA aims to create a Christian school community characterized by transforming relationships that produce a lived-out faith in the lives of our students, our faculty, and our staff.

Ministry Requirements:

Biblical Principles and Expectations:  All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further CVCA’s mission to Educate and Cultivate Servants for Christ.

  • Maintains a personal, active relationship with and is a consistent witness for Jesus Christ
  • Faithfully upholds CVCA in prayer
  • Participates in chapel as schedule permits
  • Demonstrates behavior aligned with CVCA’s Mission Statement, Statement of Faith, Core Values, policies, and expectations
  • Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Responsibilities include, but are not limited to:

  • Set-up, inventory and disperse Chromebooks, computers, and technology
  • Maintain Chromebooks, including/but not limited to:
    • Resolving issues with user accounts and functionality with Chromebooks
    • Identifying and resolving physical issues either by part replacements, utilizing warranty services, or notifying other technology staff about an issue that needs resolved if assistance is needed
  • Maintain Windows computers, including/but not limited to:
    • Resolving issues with user accounts and functionality with Windows computers
    • Identifying and resolving physical issues either by part replacements, utilizing warranty services, or notifying other technology staff about an issue that needs resolved if assistance is needed
  • Act as first point of contact for the user support
  • Provide day-to-day technical support to all users
  • Implement the delivery of PC hardware, peripherals, and computers
  • Ensure applications delivered via the network operate efficiently
  • Identify problems and provide information in a variety of methods to help users troubleshoot problems
  • Assist users via individual appointments or develop and make available “cheat sheets”
  • Support the use of G Suite and MS Office Programs

What we are looking for:

  • Strong communication skills
  • Strong interpersonal skills to assist non-technical individuals with technical issues
  • Detail-oriented
  • Demonstrate initiative and willingness to learn
  • Be technically competent and experienced
  • Time management skills and ability to adapt to changing priorities
  • Ability to work independently
  • Ability to offer exceptional customer service
  • Operate with a sense of urgency
  • Customer oriented and patient

What you need:

  • Relevant technical training or Associate Degree
  • A+ (Desired)
  • 1-3 years related experience (Desired)

Working Conditions/Physical Demands:

  • Work is typically performed in a conventional office environment
  • Extended work hours may be required
  • Use fingers to grasp, move, or assemble small objects
  • Use one or two hands to grasp, move, or assemble objects

How to apply:

Please apply by submitting a cover letter, your resume, the CVCA Application, and your Christian testimony to Human Resources at HR@cvcaroyals.org.

About CVCA:

Cuyahoga Valley Christian Academy, founded in 1968, is a private, college-preparatory, non-denominational Christian middle and high school that seeks to educate and cultivate servants for Christ. Students meet rigorous admissions standards both academically and spiritually. CVCA’s 850 students, of whom 25% represent minority populations, come from a seven-county area. Our facilities include a 177,000 square-foot building with state-of-the-art technology, 7 science labs, 31,000 square-foot fieldhouse and competition gymnasium, a 600-seat chapel/auditorium, and 70 acres of sports facilities, including a turf stadium and all-weather track. CVCA is fully committed to maintaining an ethnically/culturally diverse faculty and student body within a biblical community.