IT Support Technician

The Position:

Cuyahoga Valley Christian Academy is seeking an IT Support Technician. This position is responsible for providing technical assistance on computer systems and serves as the first point of contact for staff, faculty, and students who need technical assistance. This is a full-time position and reports directly to the Director of Technology Services.

Ministry Requirements:

  • Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
  • Faithfully upholds CVCA in prayer
  • Participates in chapel as schedule permits
  • Demonstrates behavior aligned with CVCA’s Mission Statement, Statement of Faith, Core Values, policies, and expectations
  • Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Responsibilities include, but are not limited to:

  • Set-up, inventory, and disperse Chromebooks, computers, and technology
  • Maintain Chromebooks, including/but not limited to:
    • Resolving issues with user accounts and functionality with Chromebooks
    • Identifying and resolving physical issues either by part replacements, utilizing warranty services, or notifying other technology staff about an issue that needs resolved if assistance is needed
  • Maintain Windows computers, including/but not limited to:
    • Resolving issues with user accounts and functionality with Windows computers
    • Identifying and resolving physical issues either by part replacements, utilizing warranty services, or notifying other technology staff about an issue that needs resolved if assistance is needed
  • Act as the first point of contact for user support
  • Provide day-to-day technical support to all users
  • Implement the delivery of PC hardware, peripherals, and computers
  • Ensure applications delivered via the network operate efficiently
  • Identify problems and provide information in a variety of methods to help users troubleshoot problems
  • Assist users via individual appointments or develop and make available “cheat sheets”
  • Support the use of G Suite and MS Office Programs

What we are looking for:

  • Strong communication skills
  • Strong interpersonal skills to assist non-technical individuals with technical issues
  • Detail-oriented
  • Demonstrate initiative and willingness to learn
  • Be technically competent and experienced
  • Time management skills and ability to adapt to changing priorities
  • Ability to work independently
  • Ability to offer exceptional customer service
  • Operate with a sense of urgency
  • Customer-oriented and patient

What you need:

  • Relevant technical training or Associate Degree
  • A+ (Desired)
  • 1-3 years related experience (Desired)

What you can expect:

  • A focused effort to impact others and make a difference in their lives for Jesus Christ
  • A Christ-honoring and collaborative work environment
  • An excellent workplace/facility to work in
  • Fair and just compensation
  • Generous paid time off benefits
  • Health care, school-funded health savings account, vision, dental, life insurance, long-term disability, and 401k plan

How to apply:

Please apply by submitting a cover letter, your resume, and the CVCA Application to  HR@cvcaroyals.org. 

To complete the Digital Application:

  1.  Open the CVCA Employment Application pdf.
  2.  Complete the Application online.
  3.  Save your changes.
  4.  Download the completed Application to your desktop.
  5.  Email your completed CVCA Employment Application pdf and all other required documents to HR@cvcaroyals.org.
  6. Send your references to CVCA’s Employment Opportunities page to complete your Reference Forms.

About CVCA:

Cuyahoga Valley Christian Academy, founded in 1968, is a private, college-preparatory, non-denominational Christian middle and high school that seeks to Educate and Cultivate Servants for Christ. Students meet rigorous admissions standards both academically and spiritually. CVCA’s 1,050+ students, of whom 20% represent minority populations, come from an eight-county area. Our facilities include a 177,000-square-foot building with state-of-the-art technology, seven science labs, 31,000 square-foot fieldhouse and competition gymnasium, a 600-seat chapel/auditorium, and 70 acres of sports facilities, including a turf stadium and all-weather track. CVCA is fully committed to maintaining an ethnically/culturally diverse faculty and student body within a biblical community.